02:29

Introducing $TIXT - thank you TELUS International team!

01:14

How the healthcare industry is ramping for its biggest season ever

01:35

Four ways to build resilience through augmented CX

01:19

Five CX lessons from the rise of telemedicine

01:29

How retailers are preparing for a post-COVID world

01:35

Why you need to personalize the employee experience

01:24

Remote Talent Acquisition Solutions

01:14

Sentiment on Remote Work and Corporate Culture

01:23

Three ways to encourage empathy in CX during a crisis

01:16

Improve customer service without breaking the bank

01:27

Live chat for customer support best practices

01:09

Hiring the best in customer service

01:27

Speaking your language in customer service | TELUS International

01:16

How to reduce negative online comments

01:16

Five common mistakes to avoid when building a conversational bot

01:29

Best practices for personalizing the customer experience

05:19

Virtual Site Tour: Philippines

06:38

Virtual Site Tour: Central America

03:43

Virtual Site Tour: India

01:14

Employee journey mapping for a better employee experience

01:10

How automation can help deliver a superior customer experience

01:03

Preparing your support team for the future of customer service

01:42

TELUS Days of Giving - Deputy Prime Minister of Ireland, Simon Coveney

03:25

Robotic Process Automation (RPA) for better CX

01:12

Best practices for text message customer service

01:25

Building your tech company's customer support toolset for scale

01:22

How to hire a contact center that 'gets' your brand

01:18

Data ethics and the impact on customer service

03:38

Enhancing CX with Conversational Bots

01:30

First Call Resolution: Difficult to measure, dangerous to ignore

01:22

How advanced call center technology is leading to a more human touch

01:22

The future of healthcare customer service

01:21

Four steps to better fintech digital customer service

03:13

TELUS Days of Giving 2019 | We give where we live

01:06

The role of culture in digital transformation

01:21

How to meet the needs of Millennial travelers

01:10

Four elements of superb player support

01:33

Five ways to win in customer care

03:14

TELUS Days of Giving | We give where we live

02:41

TELUS Days of Giving Las Vegas 2016

04:41

Omnichannel Customer Experience - The Big Opportunity

05:38

TELUS Days of Giving El Salvador 2016

04:26

Celebrating 10 Years of Giving - TELUS International

02:58

A Day in the Life @ TELUS International Europe

02:45

Inclusiveness at TELUS International - Hearing Impaired, Guatemala