04:10

Marketing strategy and research

03:50

Understanding market mix

01:43

Understanding market segmentation

04:20

SWOT analysis and marketing

07:55

Understanding customers

01:48

What is successful marketing

03:56

Introduction to Marketing Skills

01:17

What is Human Characteristics & Fitness

02:13

Attitudes & Action in Social Psychology

01:03

Lewin’s Equation of Individual Society Interaction

01:00

What is meant by the ‘Individual Society Interaction’

02:01

What is meant by Social Influence

05:50

History of Social Psychology

03:53

Introduction to Social Psychology

01:10

Build Rapport with Customers

04:41

Need of Relationship with Customers

01:23

Rules of Telephone Etiquette

03:44

Rules of Grooming and Dress Code

03:47

Rules of Email Etiquette

03:25

How to Converse with Customers

05:28

Introduction Hotel Reception and Reservation Assistant Skills

01:07

Corrective Learning

02:10

List the Characteristics of a Learning Organization

00:47

Why Build a Learning Organization

02:01

Define a Learning Organization

01:06

What is a Learning Organization

04:05

Introduction Building Learning Organizations

01:43

The Arc's Model

02:24

Collaborative tools

04:12

Collaborative approach

07:37

Leadership styles

02:58

Collaboration Systems

04:33

Collaborative Management-An Overview

04:03

Introduction to Collabarative Management

02:10

Pricing Strategy for Services

04:28

Process of Services Pricing Strategy Formulation

00:51

Economic Factors Affecting Service Pricing

02:53

Types of Service Pricing Objectives

02:16

How to Increase Value of Service

01:42

What is Service Price

04:15

Services Pricing and Revenue Management

06:15

Challenging feedback situation

13:18

The 10 tools of giving constructive feedback

13:56

Using constructive feedback

04:27

What is feedback

04:48

Introduction Constructive Feedback

08:24

Business to Business marketing specifics

09:04

Business to Business marketing International

08:31

Making sense of customers and markets

06:37

Business to Business Basics

00:56

Business to Business Marketing

01:38

Five Most Commonly Outsourced HR Services

10:03

Overview of Consulting Process Model

07:47

Stages in the Consulting Process

06:43

Do’s and Don’ts of HR Consulting

00:40

Competencies of a Successful HR Consultant

05:26

What is HR Consulting

02:31

Introduction to HR Consulting

05:41

Advantages of centralization and decentralization

02:46

Distinction between delegation and decentralization